We promise the following to all customers who raise issues with us:

We will listen to you, and make every effort to understand the reasons for your complaint.

We will endeavour to resolve your problem at your first point of contact.

We will take ownership of your complaint to ensure resolution.

We will endevour to offer fair solutions quickly.

How do I complain to Dedicated-Domains?
Informal procedures.
Our Customer Care Team will do their best to resolve your complaint there and then, please click here for contact information. or if the matter you are concerned about is very serious, you should use our Formal Complaints procedure below.

Formal procedures.
Formal complaints should be made in writing, by fax, e-mail or by post for the attention of the Customer Care Team. Please click here for contact information. Our staff will make sure that your complaint is entered into our formal complaints process. We will acknowledge your complaint within 2 working days, reply to you in writing within 10 working days if required.

We will provide you with a considered response within 10 working days of receiving your formal complaint. If for some reason we cannot resolve the matter within 10 working days, we will keep you informed of the delay, the reason for it, and will give you an approximate date by which we will be able to give you a full reply. If you are unhappy with the response we make to your formal complaint, please write, within 30 days to our Customer Care Manager. Please click here for contact information. The Customer Care Manager will respond to your complaint on behalf of the company within 10 working days.